| Ramon S. Olvera |
| El Dorado Hills, California |
| Professional Work Experience |
 |
| GNResound, Redwood City, CA. |
| November 1993 to March 2000 |
 |
| Lead Technician / Repair and Programming Department |
| Responsable for data entry, Remote Control and programming areas. Read and reprogrammed hearing aids as requested. Troubleshoot, calibrate, test, repair hearing aid BTE & ITE, Remote control and portable programmable P3. |
| November 1993 to August 1998 |
| August 1998 to March 2000 |
| Performed data entry, reviewed and analyzed reasons for return of parts. Interface extensively with customer and customer service to ensure products were manufactured in acordance with customer specifications. Generated weekly reports utilizing available data and maintained a corrective action database for Engineering, Quality Control and Manufacturing Departments. |
| Lead - Supervisor Return for Credit Department |
| Is the leading international manufacturer of advanced technology hearing instruments. Designs and markets technologically advanced hearing instruments for the hearing impaired worldwide. |