| Ramon Olvera |
| El Dorado Hills, California |
| Professional Work Experience |
 |
| IDEXX Laboratories Inc. // California. |
| September 08 - Current |
| Digital Imaging Technical Engineer. |
| The Digital Imaging Field Service Engineer, will install and maintain IDEXX Digital imaging systems at customer sites. Work closely with the digital team members to evaluate products and practices that lead to continuous improvement in the areas of product desig, customer support and overall satisfaction. |
| IDEXX is a worldwide leader in innovative products and services for Veterinary, food and water application. Our companion animal and Equine businesses combine biotechnology with medical devices and information technology to support veterinarians' efforts in providing excellent care while building successful practices. Our food and water businnesses employ efficient technologies for livestock poultry monitoring and ensuring the safety of public water and milk. and services for vetes. |
 |
 |
| Pre-Call customer prior to onsite installation to review installation requirements and schedule of the events. |
| Travel to customer locations within and assigned North, Sourh America and Canada territory to perform the installation, troubleshoting, service, repair and maintanence of complex medical equipment such as X-Ray products including: |
| Digital Imaging Computer Radiography "CR" and Digital Radiography "DR" systems at companion animal Hospital, Clinics, or Medical Imaging facilities including equipment set-up, loading imaging software (PACS), set up DICOM services, calibrating imaging equipment and software to customer X-Ray generators system (Test and evaluation of the X- Ray machine). |
| Connect additional computers, workstation and support systems to existing Net-Works. |
| Modify certain X-Ray tables (Technique Chart) to accomodate imaging equipment. |
| Train Veterinary Doctors and Vet. Technicians on use of the Imaging equipment and capture software. |
| Perform on-Site customer service in response to identified issues. Document root cause analysis of customers' problems, to support continuous product and customer support improvements, in consultation with installation manager. |